Privacy Policy

Who we are

EUGENE CHAUFFEURS LTD (company number 11048803) is the data controller for enquiries and bookings made with Eugene Chauffeurs. Our registered address is Suite 130, Lewisham Tower House, 67-71 Lewisham High Street, London SE13 5JX, United Kingdom. We are a Transport for London licensed private-hire operator, licence 0108860101.

Information we collect

We may collect your name, contact details, pickup and destination details, journey requirements, passenger information you provide, correspondence, and payment or invoicing information. Our website may also collect basic technical and analytics information such as browser type, device type, and pages visited.

How we use information

We use personal information to answer enquiries, arrange and manage journeys, communicate service updates, take payment, maintain business and licensing records, prevent misuse, improve our service, and meet legal obligations. Our lawful bases may include performing a contract, taking steps before a contract, legitimate interests, consent, and compliance with law.

Sharing and retention

We share information only where needed to provide or administer a service, including with assigned chauffeurs, booking and payment providers, professional advisers, or authorities where legally required. We retain information only for as long as necessary for the purpose collected and for applicable legal, tax, insurance, and licensing requirements.

Your rights

Under UK data-protection law, you may have rights to access, correct, erase, restrict, or object to use of your information, and to request portability or withdraw consent. You may also complain to the Information Commissioner's Office.

Contact

For privacy questions or requests, email bookings@eugenechauffeurs.com, call +44 20 8191 1882, or write to the registered address above.

For service terms, see our Terms and Conditions.